They Grow Up So Fast And Furious
Customer: “I have a complaint.”
Me: “I’m sorry to hear that. What’s the problem?”
Customer: “This!”
She holds up a copy of “The Fast And The Furious.”
Customer: “This is too violent for my child! Why didn’t the employee tell me?”
Me: “I’m sorry, did you catch the employee’s name?”
Customer: “No, but she should have told me!”
Me: “Did you have your child with you at the time?”
Customer: “No! I came here doing my weekly shopping, and I decided to get a movie because my son’s been so good lately.”
Me: “How old is your child?”
Customer: “Seven!”
Me: “We have many movies that are more appropriate for seven-year-olds. May I recommend [New Movie] or [Other Movie]? Tell you what: we’ll do a return and you can pick out another movie.”
Customer: “Any movie?”
Me: “Any movie that costs however much you paid for The Fast And The Furious.”
We did the return and she chose “Angry Birds.”
Question of the Week
Have you ever served a bad customer who got what they deserved?
