They Don’t Have Twenty-Twenty Nugget Vision
(My fast food restaurant has a sale on chicken nuggets right now. Ten nuggets are $1.50, but twenty nuggets are their normal price of $5. In essence, it’s cheaper to buy two ten-pieces than one twenty-piece. Enter this lady on drive-thru.)
Customer: “I want twenty chicken nuggets.”
Coworker: “Okay, ma’am. Would you like anything else?” *enters two ten-piece nuggets*
Customer: “Excuse me! I asked for a twenty-piece, not two ten-piece!”
Coworker: “Ma’am, it’s cheaper to buy two ten-piece nuggets than one twenty-piece. You’re getting the same amount for less money.”
Customer: “I want a twenty-piece!”
Coworker: “Would you rather pay $3 or $5 for 20 chicken nuggets?”
Customer: “I said I want a twenty-piece!”
Coworker: “Ma’am, we don’t even have a large enough bag to fit twenty chicken nuggets. A twenty-piece order comes in two bags of ten nuggets.”
Customer: “Are you not listening? I want a 20-piece!”
Coworker: “Okay, ma’am. I’ll switch your two ten-pieces to one twenty-piece. Will that be it for you?”
Customer: “No! You didn’t ask me what kind of sauce I wanted.”
Coworker: “What kind of sauce would you like?”
Customer: “I don’t want any sauce.”
Coworker: “Will this complete your order?”
Customer: “Yes! It’s about time!”
(The customer drives to my window where I’m collecting ]\money.)
Customer: *in a very accusing tone* “Did I get a twenty-piece nugget?”
Me: *poker face* “Yes, ma’am.”
Customer: “With no sauce?”
Me: “That’s correct. Your total will be [total].”
Customer: “Finally, someone knows what they’re doing!”
Question of the Week
Have you ever served a bad customer who got what they deserved?