There’s “Technically Possible” And Then There’s “Possible Within Reason”
After I spent three months working on a new website for a financial planning company, they were required to submit it to their compliance department for final approval.
Every time I made their tiny revisions, the department would tell me that I didn’t make the changes and they weren’t live on the test server. I told them to clear their cookies and try again since they were probably seeing a cached version of the website. Finally, they asked me this:
Client: “Is it possible to print out your website, including all links and dropdowns, such as the bios?”
Me: “You’re asking if I can print out an entire website worth of pages, including a different sheet for each version of the ‘About Us’ page with each team member’s bio?”
Client: “Is it possible?”
Me: “Nope.”
Question of the Week
Have you ever served a bad customer who got what they deserved?