Where There’s Smoke Alarms…
(I work in a hardware store. A customer comes in.)
Me: “Can I help you?”
Customer: “I want to return this smoke alarm.”
Me: “Okay. Can I pull up your details?”
(He did indeed buy items on the day in question, but not a smoke alarm.)
Me: “Sir, the smoke alarm doesn’t match anything on your receipt I pulled up.”
Customer: “Well, I bought it here!”
Me: “Let me try something else, then.”
(I set a portable scanner to check barcodes. It comes up with an error saying the barcode isn’t in our database.)
Me: “I’m sorry, sir. We do not carry this item. It’s not in our database, and we use this across the entire chain.”
Customer: “This is ridiculous! I’m telling you I bought this here at [Store] yesterday! It’s in mint condition! You have an agreement on your receipts that I have thirty days to change my mind!”
Me: “Sir, sorry, but is now a bad time to point out that the bag you pulled the smoke alarm from has [Competitor] written on it?”
(The customer blanches and looks at it.)
Me: *pointing in direction of [Competitor]* “Two doors down; you can’t miss it.”
(The customer grabbed the smoke alarm and was off like a shot.)
Question of the Week
Have you ever served a bad customer who got what they deserved?