The Cup Runneth Over With Complaint

, , , , | Right | February 16, 2018

Customer: “I’d like a 12-ounce, non-fat, iced, decaf latte, but I want you to put it in a larger cup.”

Me: “Why would you like it in a larger cup, ma’am?”

Customer: “When you add the ice, it takes the place of some of the milk. I want the 12-ounce, but in a bigger cup, so I don’t lose the milk.”

Me: “I can’t do that, ma’am. I’d be giving you a larger size for the same price as the smaller size if I did that.”

Customer: “No, you wouldn’t. It would be the same size, but in a larger cup, so I get the extra milk.”

Me: “That would be the same as me just giving you the larger size for less.”

Customer: “I don’t understand why you can’t just give the small latte in a larger cup!”

Me: “Because—”

Customer: “Whatever. Just do what you have to do!”

(I made and charged her for a 16-ounce iced drink.)

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