There’s Always One…
Due to social distancing and repeated network issues, the Department of Drivers Services (Georgia’s DMV) is running even slower than usual. I, along with a few others, show up a few minutes before the office has opened to beat the rush.
Security: “Good morning, folks. We can only let ten in at a time. Take a number as you enter and we’ll call you when we’re ready. It’s going to be a few minutes before we can see anyone, but we can get ten of you in seats.”
Ten of us filter in and wait about five minutes. And then…
Employee #1: “Sorry about this, everyone, but we’re having some trouble with our computers. It’s going to take us a few more minutes.”
While we’re waiting, I see a woman looking around at the floor around her and then checking her pockets. Finally, she stands up.
Employee #1: “Just a few more minutes, ma’am.”
Woman: “No, that’s not it… I’m so sorry about this, but I skipped my coffee to get here early, and now I’ve lost my ticket and can’t remember my number.”
Employee #1: “No worries, ma’am. There’s only ten of you here, so I’ll let you know if someone doesn’t stand up when we call a number.”
Employee #2: “Good news, the system’s working! All right, customer number one! Can I get number one?“
Woman: “Oh, that was it! One!”
She goes to the counter.
Man: “Geez, I guess she really needs that coffee! How can you forget being lucky enough to be first in line?”
Employee #2: “Number two. Customer number two… Number two? Does anyone have two?”
There’s a long silence. And then…
Employee #2: “Okay, if there’s no number two, let’s go on to number thr—”
Man: “Oh! That’s me! Number two!”
Question of the Week
Have you ever met a customer who thought the world revolved around them?