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The Tables Haven’t Moved, But They Have Turned

, , , , | Right | March 8, 2023

I’m a manager at a restaurant. We have been in lockdown for a few months (you all know why) and we are just beginning to reopen but with a lot of social distancing rules.

A party of six comes in headed by a soccer mom type.

Customer: “I want those two four-person tables pushed together.

Host: “We can’t do that due to social distancing; you’ll be too close to the other table next to you.”

Customer: “Let me speak to the manager.”

She’s calm, just insistent and it’s obvious she’s played the card before.

Me: “How can I help?”

Customer: “Can we push those two tables together?”

Me: “No, can’t; social distancing. You’d be too close to the next table. You can have that table that’s for six in the corner, you can have that booth for six after we clean it, or you can have that table for six outside after they get up in I’m guessing about ten minutes.”

All the while I’m pointing to each table like I’m showing them emergency exits on an airplane.

Customer: “You can’t push those tables togeth—”

Me: “No, we will not be moving tables. You can have…” *And I point out the tables again.*

Customer: “You know what I think?” *She begins turning to her friend.* “You know what I think?”

Both Of Them Together: “We go somewhere else?”

At this point I clap my hands together and say:

Me: “Thank you and have a great night.”

With that, I immediately turn around and walk away. The best part is she stares at the back of my head for a solid two seconds before she shuffled out. I didn’t realize this until I watched the video of the exchange.

It felt so good that they are starting to realize some of the dynamics have changed since we reopened.

Question of the Week

What is the absolute most stupid thing you’ve heard a customer say?

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