The Mark Of A Bad Customer
(A customer comes to my counter with a roll of fabric.)
Customer: “Hi, I’d like two metres, please. But there’s a mark on the fabric.”
Me: “Not a problem. Just show me where the mark is and I can sort something out for you.”
(She shows me a really tiny pinhead-sized section of the fabric that is slightly lighter than the rest. You’d practically need a magnifying glass to even notice it.)
Me: “Oh, I wouldn’t worry about that. It will come right out in the wash.”
Customer: *horrified* “I’m not washing it!”
Me: “It’s a cotton fabric, ma’am. I highly recommend you pre-wash it. It will shrink a little bit the first time; if you sew it first the seams will pucker.”
Customer: “I am not having that bit with the mark!”
(It’s a cheap fabric, so I decide not to argue with her.)
Me: “Okay, well, I can give you a discount—”
Customer: “CUT THAT BIT WITH THE MARK OFF!”
(I had to cut off over a metre of fabric off just to avoid ‘the mark’, which we then had to put in our half-price box. Normally I’d let the customer keep the extra bit of fabric, but there was no way I was wasting it on her.)
Question of the Week
Have you ever served a bad customer who got what they deserved?