The Mark Of A Bad Customer

| Right | December 9, 2015

(A customer comes to my counter with a roll of fabric.)

Customer: “Hi, I’d like two metres, please. But there’s a mark on the fabric.”

Me: “Not a problem. Just show me where the mark is and I can sort something out for you.”

(She shows me a really tiny pinhead-sized section of the fabric that is slightly lighter than the rest. You’d practically need a magnifying glass to even notice it.)

Me: “Oh, I wouldn’t worry about that. It will come right out in the wash.”

Customer: *horrified* “I’m not washing it!”

Me: “It’s a cotton fabric, ma’am. I highly recommend you pre-wash it. It will shrink a little bit the first time; if you sew it first the seams will pucker.”

Customer: “I am not having that bit with the mark!”

(It’s a cheap fabric, so I decide not to argue with her.)

Me: “Okay, well, I can give you a discount—”

Customer: “CUT THAT BIT WITH THE MARK OFF!”

(I had to cut off over a metre of fabric off just to avoid ‘the mark’, which we then had to put in our half-price box. Normally I’d let the customer keep the extra bit of fabric, but there was no way I was wasting it on her.)

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