Prize Example Of Demanding Customers
(I work at an amusement park in Ohio running games in the park. Today I am overseeing a racing game with prizes.)
Me: “Hi, how may players?”
Customer: “Just me and my son.”
Me: “All right, that will be six dollars.”
(The customer hands me her credit card and I swipe it. After handing it back another family shows up and pays to play. I run the race and the other family wins.)
Me: “Would you like to try again?”
Customer: “Yes.”
(She hands me her card. I turn on the water guns and she is not sitting down to play.)
Me: “Ma’am, I need two people to play. You were going to play with your son, right?”
Customer: “No! I just want him to play!”
Me: “Uhm, I can try and find someone to play against him but you already paid saying that it was you and your son.”
Customer: “I did not! I just wanted to buy the prize.”
Me: “Ma’am, I can’t actually sell you the prize.”
Customer: “Then why did I pay? I want to speak to your supervisor!”
Me: “Ma’am, my supervisor isn’t in currently. What can I do to make things right?”
Customer: “You can refund me and give me the prize I paid for.”
Me: “I can refund you but I cannot give you a prize.”
Customer: “I already paid once; I should get my prize!”
Me: “Ma’am, another family raced against you and your son and they won, therefore they got the prize.”
Customer: “Why am I even listening to you?!” *storms off*
Question of the Week
Have you ever served a bad customer who got what they deserved?