The Customer Is Not Always Copyright, Part 4

, , , , , | Right | April 19, 2019

(I am walking across the floor when an elderly man approaches me, holding a photo. He is very gruff throughout the entire interaction; I am very chipper, as that is my permanent state of being while at work.)

Customer: “Can you help me?”

Me: “I certainly can. What do you need?”

Customer: “I need to copy this picture.”

(I can see this picture was taken by a professional and has their copyright on it. I know that we can copy these pictures only if it’s been 70 years since the photographer’s death, but this picture is not that old.)

Me: “I see. When was it taken?”

Customer: “Ten years ago. Why?”

Me: “I see. Well, it’s got a copyright there, and it was taken by a professional, so we can’t legally copy them.”

Customer: “I’ll just cut it off, then.”

Me: “It was still taken by a professional.”

(He visibly starts getting angry, and waves the picture around.)

Customer: “Then where can I take it?”

Me: “I don’t know, sir. I’m sorry.”

Customer: “Well, do you have a cutter?!”

Me: “I don’t have one customers can use.”

Customer: “This is ridiculous!”

Me: “I’m sorry, sir—”

Customer: “No, you’re not!”

(And with that he marched away, while inside my head I definitely rescinded the “sorry.”)

Related:
The Customer Is Not Always Copyright, Part 3
The Customer Is Not Always Copyright, Part 2
The Customer Is Not Always Copyright

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