That’s What The Spam Bots WANT You To Think
(I’m at the beach with two cousins. They are discussing an important e-mail message that [Cousin #1] has received, and [Cousin #2] needs to see it.)
Cousin #2: “Don’t forget to forward [important e-mail] to me. Can you do it right now?”
Cousin #1: “Oh, right.”
([Cousin #1] takes out his phone and starts looking for the message. A few minutes later…)
Cousin #1: “I can’t find it; I’ll have to do it later when I get home. I think I put it in my spam folder.”
Cousin #2 & Me: *almost in unison* “Why would you put an important e-mail in your spam folder?!”
Cousin #1: “Because that’s where I put things. Where else would you like me to put it?”
(After a few more minutes of discussion, we found out that [Cousin #1] legitimately didn’t know what the spam folder was for and was using it to store all e-mails that he wanted to save. Thankfully, the important message was indeed there.)
Question of the Week
Have you ever served a bad customer who got what they deserved?