Take The Firefox Out Of The Firebox

A client tells me that the editor he uses to make changes to the website isn’t working, so I suggest that he download the newest version of Firefox.

Client: “I got your email saying the editor was working fine for you, but I still can’t seem to make changes.”

Me: “You downloaded Firefox, right?”

Client: “Yes, but it didn’t work.”

Me: “And after you downloaded Firefox, you tried logging in using that browser, correct?”

Client: “Wait, I actually had to use it? I thought I just had to download it! Let me call you back.”