Desensitized To Violence

, , , , , , | Learning | February 25, 2019

(I’m taking a class on the history of animation. One of our assignments is to go to the library where there is a video reserved for the class to watch in our off time, featuring various old theatrical cartoons that were banned from television for various reasons, mostly due to being politically incorrect. After this, we have to write a paper on it. On the day that the assignment is due, we end up having an in-class discussion on the cartoons that we saw. One cartoon, in particular, looks like it came out either in the late 1920s or early 30s, and everyone keeps talking about the beginning that had a rather blatant Jewish stereotype.)

Me: “Wait a minute. So, we’re discussing a cartoon that ended with piles of dead bodies, many of which were dismembered, and there was even an on-screen decapitation, but the part everyone here is hung up on is the Jewish stereotype that was on screen for about three seconds?”

Rebuyer’s Remorse

, , , , , | Right | December 8, 2018

Customer: “I have a coupon, and I’d like to get a price adjustment for my blanket and pillow I already purchased, please!”

Me: “Sure! Just let me okay it with the manager, first!” *since it’s slow, the manager on duty comes up to the register to observe* “Well, since you purchased this a month ago, it’s outside the window for a price adjustment.”

Customer: “Can’t I just return it and rebuy it?”

Me: “Sure, then you can use your coupon!”

(We go through the return for what she originally paid, and I repurchase the items. Since these were bought on an old sale, the items returned to regular price and ring up for those amounts.)

Me: “Okay, now I’ll enter the coupon code.”

Customer: “Oh, that’s different from what I paid before.”

Me: “That’s because they’re no longer on sale.”

Customer: “Oh, okay, then.”

(She gives me her coupon and I scan it. She pays the difference and goes on her way with her items. She ends up paying at least ten dollars more than she originally purchased them for!)

Manager: “Did that really just happen?”

The Nightmare Customer Before Halloween

, , , , , | Right | October 30, 2018

(The shopping center my store is located in is doing a special Halloween event for children where they can go trick-or-treating in the different stores. I am manning the bowl of candy, which my manager has taped a sign to asking customers to please leave the candy for the children. An older customer has come up to me.)

Customer: “Oh, candy!” *she reaches in to grab a piece*

Me: “Oh, I’m sorry, ma’am, but would you mind leaving it for the children? We’re running low ,and the event’s supposed to last another couple hours.”

Customer: “Oh, that’s all right. I’m just going to look around for a bit.”

(She moves away, and I turn back to giving out candy to a group of children who’ve just entered. A few minutes later, I hear a rustling sound behind me and turn to find the customer from before reaching in and grabbing a huge handful of candy.)

Me: “Ma’am, could you put that back, please?”

Customer: “No!” *smiles, shoves the candy into her bag, and leaves*

Me: *speechless*


Bounce Them Right On Out Of There

, , , , | Right | October 27, 2018

(I work at a fairly high-end home furnishings chain. A woman comes into the store and I go to greet her.)

Customer: “Hi. I was wondering if you would replace a chair I bought here. I got it home, and two weeks later, it broke.”

Me: “All right, which chair was it?”

(She describes a popular chair style, which is made of highly durable reeds, loosely woven into the bowl-shaped seat.)

Customer: “Yeah, my kids were jumping on it, and then it broke.”

Me: “…”

(Here’s a tip: if you want the store to replace your expensive chair, maybe don’t let slip that it only broke when your children were using it as a trampoline.)


, , , , , | Right | October 9, 2018

(‘m working a fairly slow shift with my manager when a young woman with her two children enters the store carrying a bag.)

Me: “Hi, welcome to [Store]. What can I help you with this evening?”

Customer: “I bought these candles a couple weeks ago for my mother, but she said she’d rather have some of the flameless ones like I have at home.”

(She sets the candles on the counter, and immediately I know something’s up: the candles are clearly melted like they’ve been sitting in her car for most of the summer and the scents she claims to have bought a few weeks ago we stopped selling a few months ago.)

Me: “All right, do you have your receipt?”

Customer: “Oh, no, my son threw it away just now.”

Me: “I can try to look it up for you, no problem.”

Customer: *uncomfortable* “Oh, sure, but can’t you just put it on a merchandise card? What if I exchanged them for candles of equal value?””

Me: “Well, I’d still need your original receipt to issue the exchange. Only managers can issue something on merchandise credit without the receipt, and she’s helping another customer at the moment.”

(Earlier I’d shown her children a cat-shaped pen that meows which we have as an impulse buy item at the register. I notice her son take it apart and put it in his mouth. This is the last cat pen we have.)

Me: “Uh, ma’am?”

(She takes the pen and hands it to me. Since it’s been in his mouth we’re going to have to damage it out if she doesn’t buy it. She then starts “looking” for her receipt while I attempt to keep her son from playing with the card reader and some expensive hand-blown glass decorations. Eventually my manager finishes with her customer and comes in to help, explaining that without a receipt, we don’t accept returns. The woman leaves with the candles and her children.)

Manager: “Looks like you’ve met [Customer].”

(Turned out, the customer had a bad habit of buying things at seasonal sales and trying to come back months later to return them. We had to damage out the pen since she didn’t want to buy it.)

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