Shaved New Hires From A Bad Experience
(We have a lady who regularly comes to the deli and makes us slice thinner, even though what she’s buying is already shaved, and therefore, thin. She also refuses to say shaved; it’s always “shredded,” which is a completely different product. I’m very tired of politely trying to get her to order the correct thing, so the last time she was in…)
Customer: “I want chicken, but shredded.”
Me: *reaches for shredded chicken*
Customer: “No! That one. But thinner.”
Me: “So, shaved chicken?”
Customer: “No! Shredded!”
Me: *reaches for shredded chicken*
Customer: “NO! THAT ONE!”
Me: “So, shaved chicken?”
Customer: “But I want it thinner than that!”
Me: “That’s fine; I can shave it finely for you. When you ask for shredded, you’ll get the shredded.”
Customer: “You didn’t correct me last time.”
Me: “Yes, ma’am, I did. I tell you every time. We have new people hired, and they won’t know what you mean and I will not have you yelling at a 15-year-old girl because you can’t order the right thing.”
(We’ll see what happens next time she’s in…)
Question of the Week
Have you ever served a bad customer who got what they deserved?
