An Open Faucet Of Incompetence

, , , , , | Right | October 1, 2017

(I work in a kitchen and bath showroom. A middle-aged couple walks in.)

Me: “Hello! How can I help you guys today?”

Customer: “I want a kitchen faucet!”

Me: “Okay, most of them are going to be on this wall here. What size or style are you considering?”

(The customer is walking around, yanking on the display models on the wall. Display models are not set up to be used. She wants a faucet that has a nozzle that can pull out of the faucet itself.)

Me: “Oh, ma’am, be careful! Those faucets are supposed to have hoses so that you can pull out the spout, but these are display models. Pulling on them will just break them.”

Customer: “Then how I am supposed to know if they work?!”

Me: “All of the faucets on the actual counter are functional. You can pull those out and see how they work. The wall, however, just has display models.”

Customer: *reaches up and tries to yank on another faucet*

Me: “Ma’am, really. I am going to have to ask you to stop doing that.”

(I grab the spout of a faucet that is on the counter and pull on it.)

Me: “See? These ones are hooked up.”

(The customer walks over to another faucet on the wall and violently pulls on it. She breaks the spout off and rips the display off the wall, breaking the wood that holds the displays up.)

Me: “Ma’am! I informed you that those are not hooked up! You have now damaged property that belongs to this store!”

Customer: “Well, you should hook them all up!”

Me: “Ma’am, these faucets have two-foot long hoses in them. The display ledge is only two inches thick. The maker of these faucets sent them to us for the express purpose of display. You also managed to break my wall, as well. These walls are specially made to hang these displays on!”

Customer: “Whatever; that is Velcro!”

Me: “Are you serious? What about this looks like Velcro to you?”

(I point to the wood on the wall that she splintered, and then to the metal brackets that had been holding the faucet stand to the wall.)

Customer’s Husband: “Honey, come on. You broke it and didn’t listen.”

Customer: “I don’t want to shop in a store with such rude employees, anyway!”

(My boss told me that if she had not had left, I should have run her out.)

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