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Respect For Your Time Just Went In The Trash

, , , , | Right | May 8, 2023

A customer calls in because they can’t connect to the Internet with their dial-up connection. At some point during the walk-through, they manage to delete their shortcut for the dial-up connection. Instead of taking them directly into networking, I decide it will be easier to just have them go into the Recycling Bin and restore it.

Me: “Okay, double-click on the Recycling Bin.”

Caller: “Okay, done, now what?”

Me: “Right-click on your dial-up connection, [Connection], and click ‘Restore’. Let me know when you’re done.”

Five minutes pass, and I’m sitting there in my cubicle just waiting. I hear this rustling and squeaking in the background.

Me: “Did you click ‘Restore’?”

Caller: “What? Oh… Yeah, well, you said recycling bin, and it reminded me that I needed to empty the trash in my bathroom, and now I realized my bathroom floor is a mess! I’m mopping. Can you hang on?” 

Me: “…”

Question of the Week

What is the absolute most stupid thing you’ve heard a customer say?

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