Remove Card Like You Removed Your Brain
(This happens several times a shift. A customer inserts their debit or credit card into the machine, and the machine starts beeping. The screen says, “Please remove card.” The customer stares blankly at the machine for several seconds then looks at me. Finally…)
Customer: “It says to remove card; what do I do?”
Question of the Week
Have you ever served a bad customer who got what they deserved?