Being Fair To All The Customers Will Be Seen As Unfair By Most Customers

, , , , | Right | March 1, 2019

(It’s a busy day. The store is short-staffed and as a manager, I pick up some slack taking orders. Our establishment requests that we be fast, but also ensure that we take care of the orders. It’s a take three, bag three orders rule. I have already taken five orders, because two of them were drinks only. A customer approaches me.)

Me: “I’ll be right with you.”

Customer: “Okay.”

(He then starts ordering. I gaze at him for a moment, and then take his order. After completing the order:)

Me: “I took your order this time, but I won’t do it next time, as I have to be fair to the other customers.”

Customer: *screams* “I’m here now and you should get my order first!”

Me: “In order to be fair to the other customers, and since they were there first, I needed to complete their orders first.”

(He calms down until I give him his food and he leaves, but it’s far from over. He leaves a comment on our online system, saying that I refused to serve him and that I intentionally didn’t want to deal with him. He also made some disparaging comments about my appearance and weight. However, the general manager watches the tapes with me and sees this guy acting a fool. Next time he comes in, the general manager stops him:)

General Manager: “We can no longer serve you, due to your previous attitude towards our employees.”

Customer: *yelling* “I’m a customer and you should do whatever I say!”

General Manager: “Let me stop you right there and ask you to look around. There are other customers in the restaurant, and the world doesn’t revolve around you. You should think about that the next time you want to be rude and ruin someone’s perfect score because you’re a douche.”

(The guy left in a bad attitude and hasn’t been seen since.)

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