Paving With Honesty

, , , , | Right | August 12, 2019

(A customer in her late 30s or early 40s walks up to the customer service desk and waits in a line of about ten irate customers. I am the only person at the counter. After I am yelled at by all these customers, the lady finally gets her turn.)

Me: “Good afternoon, what can I do for you today?”

Customer: “Hello, sir! I came in yesterday and went through your garden center. I bought a bunch of plants and some plastic sidewalk pavers. However, the cashier forgot to charge me for them. I came back today to pay for one and return the other that I do not need. Is that all right?”

Me: *speechless* “Umm, yeah, sure!”

(She goes to the garden center and brings me back a large, about $50 plastic paver, and pays for it. She then hands me a smaller plastic paver and leaves both on my desk.)

Me: *stunned* “Thank you for your honesty. Have the best possible day!”

Coworker: “Oh, my God! You are the awesomest person I have ever met!”

(My manager stopped her on her way out and gave her a gift card for her honesty! It made my day, week, month, and year so much better and renewed my faith in customers!)

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