Paid In Fool
Me: “Thank you for calling [Cell Phone Provider]. How can I help you?”
Customer: “Hi, I was just wondering if you’d gotten my payment?”
Me: “It doesn’t look like we have. May I ask how you paid?”
Customer: “I went to one of your stores two months ago just as they were closing up. A guy was walking out of the store and I asked if he worked there, so I gave him an envelope with my payment and telephone number written on it. He said he’d give it to his manager the next day.”
Me: “Did you go back to the store to find out what happened?”
Customer: “Yah, they said that no one matching the description I gave them worked there! So… is there any way you could adjust that charge?”
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Question of the Week
Have you ever served a bad customer who got what they deserved?
