Not Really Nailing This Whole “Asking For What You Want” Thing
I got a call from a client who said I was recommended to him by another client of mine. He manufactured nail products and was looking for a package design.
Me: “I don’t really work in cosmetic packaging.”
Client: “That’s great. I don’t want something that looks like everything else in the category.”
I submitted three designs, and he went ballistic because they didn’t look like everything else in the category.
Client: “If you make me pay for this, it will ruin our relationship!”
Me: “Unless you pay up, we don’t have a relationship.”
I’m still waiting.
Question of the Week
Have you ever served a bad customer who got what they deserved?