Not The Flavor Of The Month
(My mother’s boss visited the headquarters of a famous coffee brand in Switzerland for her work, and while there was given a flavour that she never tried before and really liked. She is also a regular at a [Coffee Brand] store in Paris and has a regular order there. This happens after she goes back to that store.)
Boss: “Hi, I’m here for my regular order, but would like to change it. I’d like to add some decaf and [flavour].”
Salesperson: “They haven’t had [flavour] since before I was born.”
Boss: “Can we please check on your computer?”
(The computer is checked by an older employee, who doesn’t find the flavour and insists it has been discontinued as well.)
Boss: “That’s strange, because I was talking with [Coffee Brand’s Vice-President] a few days ago, and he gave me [flavour].”
(Only after that did the older employee admit that [flavour] was actually a new flavour that hadn’t made it to the Paris store yet. They gave her free chocolates as an apology.)
Question of the Week
Have you ever served a bad customer who got what they deserved?