Unfiltered Story #92605

, , | Unfiltered | September 3, 2017

At that time I worked for a company which sells computer specifically designed for old people and computer noobs (with a specific user interface very simple, with big buttons and all functionnalities color coded) and did a little lvl2 tech support for them in addition to developpement.
So we get calls from people who had never touch a computer before…

Caller: hello, a messaged appeared when I tried to print something and said that I need to change the cartridge of my printer.
Me: Yes sir, your cartridge must be empty. What is the brand and model of your printer?
Caller : its [brand name]
Me: Allright, and the model? It should be just after the brand on the front or on a white paper panel on the back.
Caller: I don’t find it…
Me: that’s no problem, what color is your printer? (I open a google picture search and look for all printers to find his model)
Caller: Black
Me: Ok, is the printer rather squared or rectangular?
Caller: I don’t know…
Me: is it wider than high?
(after a good 15 minutes of this kind of question, I actually find his model)
Me: Ok, so this model is pretty simple, you just have to go buy a black [Brand] [Model] cartridge, open the little lid in front of the printer (and another 10 minutes of discussion to explain him step by step how to do it) And that’s all
Caller: That’s too much of a hassle! I will just buy a new printer it will be easier!
Me: (after loosing more than 30mn with him for nothing) You could do that sir, but it will cost you much more than just replacing the cartridge!
Caller: It’s not worth the hassle, I don’t want to loose my time! bye!

Thanks for making me loose my time sir…

Unfiltered Story #92603

, , | Unfiltered | September 2, 2017

At that time I worked for a company which sells computer specifically designed for old people and computer noobs (with a specific user interface very simple, with big buttons and all functionnalities color coded) and did a little lvl2 tech support for them in addition to developpement.
So we get calls from people who had never touch a computer before…

Caller: Hello, I have a problem with my printer. I put a color picture and it came out in black and wite
Me: Ok sir, you must have clicked on the wrong button, click on the green tab to go to the printer page. Then you click on the “do a color copy” button and not the other one labelled “black and white copy”. It should print you a copy of your picture in color as you wanted to.
Caller: No, you don’t understand, my picture is black and white now.
Me: What do you mean? the printer printed a black and white copy of your picture, that’s right?
Caller: No, the picture I put in the printer is black and white!
Me: So… You put a black and white picture and want to copy it in color???
Caller: No! you don’t understand! I put a colored picture in the printer and that picture is now black and white! I want it colored like before! You ruined my picture!
Me: You are telling me that you put a colored picture in your printer and that your original picture has changed to black and white?
Caller: At least! You youngster don’t understand a simple thing! That’s what I’m saying from the begining!
Me: Sir, this is impossible…
Caller: I assure you that my picture is now black and white! you f***ed up an old family picture, that’s innaceptable!
Me: Sir, could you please open the lid of the printer in order to see the glass panel that is in there.
Caller: Oh, there is my picture
Me: Is it still in color
Caller: Humm… Yes… Bye *Click*

This Museum Is A Snore

, , , , | Related | August 11, 2017

(I am really sick when we go on a family vacation to Paris but I want to push it down and go to the Louvre. After walking all over the Louvre for the day I am exhausted but finally we make it to a sign advertising the Mona Lisa down the mile-long hallway. This happens when we got out of the gallery.)

Dad & Sister #1: “We just looked at the other paintings; they were beautiful!”

Mom & Sister #2: “We only got to see the Mona Lisa for a second before another couple shoved us out of the way, but we still got pictures!”

All of Them: “What did you do, [My Name]?”

Me: *blinking blearily* “Well, first I sat on the bench at the front of the gallery and then, I’m pretty sure I fell asleep for half an hour.”