No Soup For You! Part 4
I work at a Chinese restaurant as a host. I mostly take orders for takeout on the phone and seat guests. On weekdays, we have a lunch special where the meal comes with fried rice instead of steamed, soup, and an eggroll or wontons. The number of people looking at the menu, which lists all these options, and asking me what comes with the special is astonishing, but this customer takes the cake.
Customer: “Hi, I’d like to order takeout.”
Me: “Sure, what can I get you?”
Customer: “Can I get [meal]?”
Me: “Of course. Would you like that as a dinner entree or the lunch special?”
Customer: “Oh, what’s the difference?”
Me: “The entree comes with a larger portion of the meal with steamed rice. The special comes with a smaller portion, fried rice, a choice of an eggroll or wontons, and a choice of soup.”
Customer: “Okay, I’ll take the lunch special.”
Me: “What would you like with that?”
Customer: “What do you mean?”
Me: “Would you like an eggroll or wontons?”
Customer: “Oh, I didn’t know it came with that. I’ll take an eggroll.”
Me: “And what kind of soup?”
Customer: “Oh, it comes with soup? I didn’t know it came with that.”
Me: “…”
Related:
No Soup For You!, Part 3
No Soup For You!, Part 2
No Soup For You!
Question of the Week
Have you ever served a bad customer who got what they deserved?
