It’s Not Even That Day Yet And It’s Already A Long One

I am checking out a patient and booking their next appointment.

Me: “I can book you in for either [date #1] or [date #2], and I have either a morning or afternoon appointment.”

Patient: “Oh, whenever works!”

Me: “Do you have a preference for morning or afternoon?”

Patient: “Whenever works best for you!”

Me: “Okay, so I will book you in for 8:15 am on [date].”

A lot of patients don’t like early morning appointments, so I figure I might as well try and fill this spot.

Patient: “Okay.”

I start to write the appointment information on a card, and he interrupts me.

Patient: “Sorry, what time?”

Me: “8:15.”

Patient: “Oh, no, that’s too early. Can we do the afternoon?”

Me: “…”