No Soup For You!
I am serving a group of people, taking orders, forcing smiles under a crazy workload, when the kitchen yells out front to us:
Kitchen: “We’re out of soup!”
The girl right next to me has just taken an order for soup from a lady, and the kitchen is supposed to give us a three-bowl heads up before it is out. This lady has a friend who quickly jumps over to my order station.
Customer: “I was in line when that announcement was made; I’d like a bowl of soup.”
Me: “Ma’am, we are out of soup. I’m sorry.”
Customer: “No, you don’t understand. I was in line, and I wanted soup. I’m with this lady here. I want a bowl of soup.”
Me: “Ma’am, we are out of soup; we have no soup left. I’m sorry.”
Customer: “You aren’t hearing me, young lady. I was in line when that announcement was made!”
Me: “I am very sorry, but I cannot give you any soup. There is no soup, none.”
She glares at me for a prolonged amount of time before huffing.
Customer: “Fine, I won’t order anything.”
She waits for my answer like I am somehow going to magically pull out soup. Instead, I am just slightly relieved she’s leaving!
Me: “Okay, have a nice day.”
She steps out of the way and slowly begins to walk away while watching me like I am going to do something. Another customer steps up, but before they can speak, she quickly jumps in front of them.
Customer: “Fine. I’ll order something else.”
I don’t remember what she ordered, but it wasn’t soup.
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Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
