Methinks You Lied And Here’s The Smoking Gun To Prove It
A guest approaches the front desk.
Guest: “There are people vaping by the pool! I have asthma! They could kill me!”
Me: “Thank you for letting me know, ma’am. I will get someone to remind them where our smoking areas are.”
Guest: “Where are your smoking areas?”
Me: “Just outside the main entrance and to the right. It’s been designed to be very easy to avoid.”
The guest thanks me and I resume my duties.
Later, I am helping some customers outside as it has started raining heavily, and I see the same guest enjoying a cigarette in the smoking area. We lock eyes.
Guest: “I just don’t like vaping, okay?!”
Question of the Week
Have you ever served a bad customer who got what they deserved?