Membership Is Totes Pricey
(Some cities in one Canadian province charge $5 for library memberships. My city, in a different province, does not charge. Nonetheless, we get a written complaint:)
Complaint: “In [City], where I used to live, they give you a free tote bag when you join the library. I was disappointed not to get a free bag with my purchase of a library membership.”
(That tote bag is worth $1, so they just complained about saving $4.)
Question of the Week
Have you ever served a bad customer who got what they deserved?