Maybe Stick To Walking For A Bit…
I used to sell cars. About ten years ago, we had a customer come in and we landed them on a car. We got them approved at $600 a month, but the car needed to be privately trucked from one dealer to another, and that was going to cost about $500. My manager was willing to cover the cost, but he wanted a $500 deposit, and they would forfeit the $500 if they backed out.
They agreed, and we swiped their card for $500.
It was declined.
We tried three more cards, and they swore they had the money.
Me: “Let’s try and write a check for it.”
They naturally didn’t have a checkbook.
Me: “No biggie. Let’s log into your bank; I’ll pull the account and routing number and do a debit that way.”
Their account balance was -$300 in their checking account, with fifty-two cents in their savings account.
After my manager found this out, he pulled out the entire deal. Our lending agreement gave us big bad trouble for first-payment repossessions.
This got escalated to my manager, and I overheard him say:
Manager: “Your payment is $600 a month plus insurance. You have a negative balance and payday was yesterday for you.”
Question of the Week
Have you ever served a bad customer who got what they deserved?