Math Saves The Day Yet Again
Me: “Welcome to [Store], how may I help you?”
Customer: “Yes, I was calling about a corner fireplace you are supposed to have on sale.”
Me: “Yes ma’am, let me get you a price on that and check our stock.”
(I leave, check the sale price ($299), and come back to the phone.)
Me: “Ma’am?”
Customer: “Yes?”
Me: “Looks like the unit is $299.99 on sale.”
Customer: “WHAT? I have a piece of paper right here that says it should be $315!”
Me: “Oh, sorry. I said it’s on sale for $299.”
Customer: “What the h***, it says it right here on my piece of paper! Corner fireplace for $315!
Me: “Ma’am, $299 is less than $315.”
(There’s a very long silence.)
Customer: *click*
Question of the Week
Have you ever served a bad customer who got what they deserved?
