Making You Want To Clock Out
Customer: “Do you carry batteries?”
Me: “Yes, we have hundreds.”
Customer: “It’s for a clock. Do you have clock batteries?”
Me: “Certainly, sir. Did you bring the clock with you?”
I see a change in his face; frustration is setting in.
Customer: “No, I didn’t think to bring the clock. I figured you would know what kind of batteries clocks take. How many options are there? I’ll just buy them all and return the ones that don’t fit.”
After showing him our battery spinner, which held roughly two-hundred batteries, he said he would return with the clock at a later time.
Question of the Week
Have you ever served a bad customer who got what they deserved?
