Making Orders That Are Out Of Order

I work in an airport as an agent. I got a complaint against me, stating that I didn’t ask a pregnant woman if she was pregnant before denying her a seat in the emergency exit row and moving her to another seat. She had presented her Fit-To-Fly document which stated that she was twenty-nine weeks pregnant.

The supervisor on duty that day berated me for it.

Supervisor: “You must ask all passengers if they’re pregnant, if they’re over sixty-five, if they’re under sixteen, and if they understand Portuguese and English. All of them, no exceptions.”

I asked for that in writing, and she gave it to me with her signature. Whenever I did check-in, I had the laminated order posted on my counter.

After a week, I was called by the station manager about my “behaviour”, to which I replied by presenting the order.

Station Manager: *Sighs* “Order rescinded.”