Making His Feelings Very Public

(I am a deputy branch manager of a reputed public sector bank. One day, our servers are down and we are unable to do any transactions. However, it is against our bank’s policy to close doors during business hours. We are politely informing customers that their transactions cannot be carried out. One self-important customer storms into my branch manager’s office.)

Customer: *demanding tone* “Print me my transactions statement!”

Manager: “That will not be possible until servers are restored.”

(The customer loses his temper and goes on a tirade that, being public sector employees, we bankers are getting salary from taxes paid by him and still we are refusing service to him. My boss is a very gentle person, but he’s offended by the customer’s words. Just then cops arrive in our branch for a routine visit.)

Boss: *calmly says to the customer* “Your taxes pay salary for them—“ *cops* “—too. Can you talk in a similar fashion to them, as they are public servants also?”

(The customer looked sheepish, and from that day he has never been rude to us.)

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