Lost Within A Hundred Feet Of Paradise
Guest: “I need you to put [Theme Park] into my GPS.”
Me: “Sir, it’s right around the corner. We even have a free shuttle that’ll take you over.”
Guest: “No, I want to DRIVE. Just put the coordinates into my GPS.”
Me: “Well, sir, it’s probably already a landmark in your GPS, but as I said, you just have to go out of the parking lot and turn right. The parking structure is just across the way there.”
Guest: “I need exact directions! Put the location into my GPS!”
Me: “Sir, I assure you, it’s already in your GPS. If you’d like, I can also provide you with a map. See?”
(I show him a pre-printed paper map that indicates the parking structure is literally across the street.)
Guest: “I want the park put into my GPS!”
Me: “Sir, I promise you that the park is in your GPS already, unless it’s a very cheap unit.”
Guest: “It came with my BMW rental!”
Me: “Then it’s in there, I promise you.”
Guest: “No, it’s not! Come out to my car and put it in!”
Me: “Sir, I can’t leave the desk, but if you bring the unit in, I will find the location for you.”
Guest: “Fine!”
(He leaves, and then returns with a high-end GPS unit.)
Guest: “Here!”
(I take the unit and call up the landmarks menu. Sure enough, there’s the park.)
Me: “Here it is, sir.”
Guest: *looks at the GPS unit* “WHY DIDN’T YOU TELL ME IT WAS AROUND THE D*** CORNER?!”
Question of the Week
Have you ever served a bad customer who got what they deserved?