Knowing You’re THAT Customer Is Half The Battle
(I’m the idiot in this story, but in my defense, it is just after midnight and I’ve been driving around for rideshares for the last ten hours. I am picking up something to eat from a fast food place on my way home.)
Employee: *through the speaker box* “Hello, welcome to [Fast Food Place]. Just to let you know, all we have is breakfast items now.”
Me: “Not a problem. I’d like a ten-piece chicken nugget and a large Coke.”
Employee: “Sorry, sir, but right now we are doing just breakfast items.”
Me: “No sauces, thank you.”
Employee: “Sir, we don’t have any chicken nuggets as we are doing just breakfast items.”
Me: “How mu—” *realizing what the employee was saying* “Oh, s***! You just said you’re doing only breakfast, didn’t you? I am so sorry! Umm… uh… I’ll take some chicken, I mean I’ll have some, uh… two of the sausage biscuit things and a large Coke.”
Employee: “So, that’s two sausage biscuits and a large Coke. Anything else?”
Me: “No, that’ll be all. Sorry about that.”
Employee: “No worries. That’ll be $3.25; pull forward to the second window.”
(Feeling quite red in the face, I pull forward to the window and wait for the cashier to open the window.)
Employee: “You had the chicken— I mean two sausage biscuits and a large Coke, right?”
Me: “Yes, and I am soooo sorry. I’ve been driving around for the last few hours and didn’t even look at my clock and was just wanting something to eat and—”
Employee: “Don’t worry. At least you didn’t try to scream my ear off for not having the nuggets. Here’s your receipt and drink; we’ll have the biscuits ready in a moment.”
(A minute passes and he passes out the bag. When I look inside of it, I notice that there are three sandwiches instead of the two I ordered, and I am about to say something.)
Employee: “Don’t worry about it; have a nice night.”
(Thank you for the extra sandwich and I am sorry I was one of those customers. Though, I suppose I wasn’t a full-blown b**** about the situation if you gave me the extra!)
Question of the Week
Have you ever served a bad customer who got what they deserved?