It’s Called Drive-Thru, Not Talk-Thru

I work at a very popular fast food restaurant that’s known for its customer service. Whenever I am out in the drive-thru taking orders, I always say, “Hello, what can I get for you?” and every single time the customer says, “I’m good,” and then looks at me like I’m supposed to ask something else.

They never actually listen; they just assume I’m asking how they are.