It’s A Shock When The Customers Don’t Harsh Your Mellow

I work as an advanced technician for a satellite TV company. I get the customers with repeated issues with their system, and most of them are rightfully frustrated and, to be fair, unpleasant to deal with.

I get a call from Texas, and the caller grudgingly goes through the troubleshooting steps. The end result is that a service call is needed.

I look up the first available appointment and see that it is over six weeks away. I audibly inhale, expecting a tirade of abuse.

No, the caller just laughs, says, “That’s harsh, buddy,” and takes the first appointment.