Insecure Question

I used to work as a tech support representative. We offered several methods for customers to verify their identity over the phone, and they were listed in their account details. The first was a security question, and customers had the option of picking from a list or choosing their own.

One day, I was working on a case and saw this question.

Question: “Who’s the biggest a**hole at [Company]?”

Thankfully, I didn’t recognize the name, and it was an email ticket anyway. I feel bad for anyone who had to ask the customer that question.