Initially Incorrect, But They Nipped It In The Bud
(I work at a design firm. A few of our designers have special design achievements that are abbreviated in initials in a smaller script after their name on their business card. I am working in our showroom when a customer comes up to me with a question.)
Customer: “Excuse me. I am looking for the young man I was talking to earlier.”
Me: “Sure, we have several male designers here. Do you remember his name?”
Customer: “No, but he gave me his business card.”
(She looks around confused for a moment, then her face lights up when she remembers something.)
Customer: “He has really small nipples!”
Me: “Excuse me!”
Customer: “Nipples.”
Me: “Uhm… anything more descriptive?”
(A look of horror crosses her face as she realizes what she has said.)
Customer: “Initials! After his name on his card, he has really small initials.”
This story is part of our Tongue-Tied Customers roundup!
Question of the Week
Have you ever served a bad customer who got what they deserved?
