If You Can’t Take The Heat, Move Away From The Heater
I work in a retail store that sells down coats.
Customer: “I was standing too close to an outdoor patio heater, and part of my jacket melted! You need to replace it for me. None of the tags say it’s flammable. You should reward me for bringing this safety hazard to your attention!”
Me: “Most apparel is flammable unless it specifically states it is flame retardant, not the reverse. And the manufacturer’s warranty doesn’t cover damage done to the coat.”
After I spend about twenty minutes trying to explain this, he responds:
Customer: “So what? Are you telling me to just not stand so close to those heaters?!”
Me: “Yes! That is exactly what I have been trying to tell you.”
He left unhappy and without a new coat but with a recommendation of where he could take it to get it patched up.
Question of the Week
Have you ever served a bad customer who got what they deserved?
