Not Equipped For The Technological Age

In the early days of the Internet:

Caller: “My Internet isn’t working! I hooked everything up, but the d*** thing just won’t let me email.”

I start troubleshooting.

Caller: “The cable you sent me was too d*** big.”

Me: “That shouldn’t be the case. If you could—”

Caller: “I had to resize it to make it fit into my computer.”

After a little more questioning, I find out he just took the box that had his network card, his modem, and most importantly that CD with a huge red sticker on it that says, “RUN THIS FIRST BEFORE SETTING UP EQUIPMENT,” and chucked all that stuff aside. He then took out the ethernet cable and tried to plug it into his 56k modem, and when it didn’t fit, he took a knife and carved it down to make it fit.

Caller: *Furious* “My service doesn’t work because you sent me useless equipment!”

Me: “You were supposed to run the CD and use all of that other equipment.”

Caller: “Too complicated! I don’t want the service anymore. Cancel it.”

Me: “You signed a contract, but I can set up an appointment for a technician to come out.”

Caller: “Not interested.” *Click*

He paid for his contract without ever connecting his Internet.