If They Never Work For You… Maybe It’s You

, , , , | Right | April 1, 2021

Customer: “Did those chips ring up for $1.79?”

I check.

Me: “No. They rang up at $3.79.”

Customer: “Your stupid digital coupons never work! Every time! They just never work!”

He now has his phone out and is gesturing at the coupon in the store app. I notice something important.

Me: “Sir, you need to ‘clip’ it first.”

The coupon has a button saying, “Clip to card,” which I point to. He presses that and I void the order because the system won’t recognize a digital coupon that was added after the order was started.

The whole time while I do this and re-ring him up, he keeps grousing about how our digital coupons never work, it’s just a waste of his time, and we need to fix our system. I ignore his ranting, give him his new total, and tell him that the coupon has gone through. He pays.

Me: “Thank you. Enjoy the rest of your day.”

Customer: “The coupons just never work.”

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