If They Never Work For You… Maybe It’s You
Customer: “Did those chips ring up for $1.79?”
I check.
Me: “No. They rang up at $3.79.”
Customer: “Your stupid digital coupons never work! Every time! They just never work!”
He now has his phone out and is gesturing at the coupon in the store app. I notice something important.
Me: “Sir, you need to ‘clip’ it first.”
The coupon has a button saying, “Clip to card,” which I point to. He presses that and I void the order because the system won’t recognize a digital coupon that was added after the order was started.
The whole time while I do this and re-ring him up, he keeps grousing about how our digital coupons never work, it’s just a waste of his time, and we need to fix our system. I ignore his ranting, give him his new total, and tell him that the coupon has gone through. He pays.
Me: “Thank you. Enjoy the rest of your day.”
Customer: “The coupons just never work.”
Question of the Week
Have you ever served a bad customer who got what they deserved?