A Hurricane Of Email Fails
(It is just days after Hurricane Irma, and while our store has power again, we unfortunately don’t have phone or Internet because our provider is experiencing huge outages across the state. We have signs up on both doors stating that the Internet is down, and signs on both rental computers stating the same thing. A girl who looks to be in her early 20s comes in and sits down at one of the rental computers.)
Me: “I can get you logged on, but just so you’re aware, we don’t have any Internet right now.”
Customer: “Oh, that’s fine; I just need to print something off real quick.”
Me: “Do you have it on a flash drive?”
Customer: “No, it’s in my email. Why?”
Me: “Our Internet isn’t working right now.”
Customer: “Oh, that’s okay. I don’t need the Internet; I just need my email.”
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Have you ever served a bad customer who got what they deserved?
