Have Their Second Sights Set On This School
Me: “Thank you for calling [University] admissions. How may I help you?”
Caller: “Hi. I’d like to register my daughter for a campus tour and info session.”
Me: “Great! Can I have her name?”
Caller: “Sure. Her name is [Name].”
(Many times, students are already in our system. We check the high school to make sure it’s the correct person.)
Me: “Does she go to [Name] high school?”
Caller: “Oh my God! Yes! Are you psychic?”
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Question of the Week
Have you ever served a bad customer who got what they deserved?