Gosh, No, We Just Couldn’t Fathom…
I contact a client for whom I designed a website regarding payment.
Client: “We need more time to pay.”
Me: “It’s been six months. I can take a credit card right now, or give me a [Shipping Company] tracking number for an overnight check. Otherwise, the site goes offline. I’m sorry it came to this.”
Client: “I can’t get a check issued that quickly, and I don’t have a corporate credit card I can use.”
Me: “The only solution I can think of is having you pay the bill with your personal credit card on behalf of your company, and then you submit an expense report and get a reimbursement check from your company.”
Client: “I don’t want to do that! Do you have any idea how long my company takes to reimburse expenses?!”
Question of the Week
Have you ever served a bad customer who got what they deserved?