Go Back In Time And LISTEN TO ME
A client uses two different domains. Both go to the same site, and they have had them both for years. They decide they are no longer going to market the second one, and they decide to let it expire against my advice.
Two days after it expires, the client calls.
Client: “Several customers are unable to access the site; they are getting an error. We need this fixed right away!”
Me: “Are they using the expired domain?”
Client: “Yes. How soon will it be fixed?”
Me: “Do you want me to renew the domain, then?”
Client: “No, but we have to fix this.”
Question of the Week
Have you ever served a bad customer who got what they deserved?
