Finally Getting The Message
I work in a call center for a chain of shops that services semis (among other large things).
I answer a call for a customer looking to get his truck serviced. It’s just after 7:00 am, and I inform him that the particular shop he wants opens at 7:30 am. He demands, somewhat rudely, that I try to call them anyway, so I have to go down the list and try everyone with an extension. Unsurprisingly, no one answers.
Me: “I’m sorry, I’m getting voicemail for everyone in that shop. Would you like to leave one of them a message?”
Customer: “Is there anyone back there I can talk to?”
Me: “I got their voicemail. They didn’t answer because they’re not in until 7:30. I can let you leave a message.”
Customer: *Pauses* “So there isn’t anyone I can talk to?”
I barely resist the urge to sigh loudly and facepalm.
Me: “Not at this location. They aren’t in yet. If you leave a voicemail, they can call you when they get in after 7:30.”
Customer: “I’d rather talk to them now.”
Me: “They aren’t here yet. There is no one to talk to. I can get you a voicemail.”
Customer: “Oh. Can I leave a message, then?”
That is literally what I have been trying to get you to do this whole time, you walnut. I’d blame it on the early hour, but I get calls along this vein at all hours. Customers are just stupid.
Question of the Week
Have you ever served a bad customer who got what they deserved?