Everyone Is Awesome!
I’m working at the cash register when two men enter the store. One of the men wants to return a pair of faulty shoes, while his friend waits by his side.
Me: “All right, guys. Let me call my manager down and we’ll get this started for you.”
I call my manager down, since they have to verify the return. I’ve only worked at the store for nine months, so I don’t have the authority to run anything through on my own.
Me: “Okay, it’ll just be a second. We have to call the managers down to start this.”
Customer: “That’s fine.”
Me: *Jokingly* “I can’t do it because I’m not awesome enough to be a manager.”
Customer’s Friend: *Very serious* “Why would you say that?”
Me: *Laughing* “It’s fine, believe me. I’m okay.”
Customers’ Friend: “You shouldn’t say that about yourself.”
My manager arrives and clears them for an exchange. They wander through the store for a bit and then come back to the registers to complete the transaction with my manager. I happen to finish with another customer at the same time. I turn around to watch the store for anyone needing help.
Customer’s Friend: “Hey!”
I turn to face him.
Me: “Yes?”
Customer’s Friend: “Don’t you do it. Don’t you say anything bad about yourself.”
I try to placate him.
Me: “All right. I am awesome, then.”
Customer’s Friend: “I have a friend who does that all the time. I get so angry at him. You should never self-defecate yourself.”
I blink for a second in shocked hilarity.
Me: “I won’t, sir, I promise.”
It took me a second to decipher what he meant from what he actually said. After he left the store, I couldn’t think of a more appropriate response than embarrassed laughter.
Question of the Week
Have you ever served a bad customer who got what they deserved?