Even Jon Snow Knows More Than This Guy
Customer: “What’s my phone number?”
Me: “Uh… you can find your phone number in your phone’s settings, sir. I can show you?”
He hands over the phone, but the screen is locked.
Me: “Sir, I need you to unlock your phone.”
Customer: “How do I do that?”
Me: “Uh… you type in your lock code.”
Customer: “What’s my lock code?”
Me: “Only you should know that, sir.”
Customer: “You’re not being very helpful.”
Me: “If you call our helpline, someone there might be able to bring up your account and help you.”
I set him up on our store phone and dial the number for him. He’s on hold for a few minutes, but then he calls me over.
Customer: “What’s my date of birth and address?”
I think the guy was an alien.
Question of the Week
Have you ever served a bad customer who got what they deserved?